Shipping policy
Shipping Policy: RestFoldChair
Every RestFoldChair is a folding chair with moving parts, so we take extra care to pack and ship each order so it arrives safely. Our process takes a bit longer than standard shipping, but it helps your chair reach you protected and in good condition. Placing an order means you accept the processing and delivery times described below.
Payment Verification
After you place your order, we review it before processing begins. This usually takes up to 24–48 hours. During this step, we:
- Check your order details
- Confirm your payment was authorized
- Screen for errors or fraud
- Get your order ready for processing
Sometimes we may need extra information to verify an order. If we don’t hear back within 72 hours of asking, the order may be cancelled and refunded.
Processing Time: 7–10 Days
Processing begins once your payment is verified. During this time, we prepare your chair, check its overall condition, pack it in protective packaging made for a folding product, and arrange shipping with our logistics partners. Processing may take a little longer during busy seasons, sales events or holidays.
Delivery Time: 23–30 Days
Delivery time is counted in calendar days starting from the day your order ships. Orders to remote or rural areas, or orders held for customs inspection, may take longer. Because of the chair’s size and delicate build, we use a slower, safer shipping method, and faster shipping is not available.
Total Estimated Time: About 30–42 Days
From the day you order to the day it arrives, including verification, processing and delivery, most orders take about 30–42 calendar days. These are estimates, not guaranteed delivery dates, and can vary by location and by events outside our control.
Please Allow the Full Delivery Window
Please wait for the full estimated delivery time before reaching out about a late order. If your order hasn’t arrived 45 days after you placed it, email us at restfoldchair@gmail.com with your order number. We’ll investigate with the carrier, and if the package is confirmed lost, we’ll offer a reshipment or a refund. We’re always happy to answer questions sooner, but a delay that is still within the estimated window is not a reason for cancellation, a refund or a payment dispute.
Changing or Cancelling an Order
- Address changes and cancellations must be requested within 24 hours of placing your order.
- Once an order starts processing, it can’t be changed or cancelled. After delivery, you can use our Returns, Refunds & Warranty Policy.
- Orders can’t be redirected or changed once they’ve shipped.
Your Shipping Information
Please double-check your details before checkout. You’re responsible for providing:
- Your full name
- Your complete address, including street, house number, apartment or unit, city, state or province and ZIP or postal code
- A working phone number, since carriers may call to arrange delivery
- A physical address where someone can receive the package
If the information you provide is wrong or incomplete, you’ll be responsible for any reshipping costs, and we can’t issue refunds for orders affected by address errors. RestFoldChair is not responsible for packages lost because of an incorrect address.
Tracking Your Order
When your order ships, we’ll email you a tracking number. If you don’t see it, check your spam or junk folder. Please keep in mind:
- Tracking can take 48–72 hours to start showing updates.
- International packages may show no movement for several days. This is normal and doesn’t mean the package is lost.
- Tracking updates come from the carrier’s system, and final delivery is handled by your local carrier.
- Please keep an eye on your shipment using the tracking information we send.
Delivery Attempts
Because of the package’s size and weight, someone may need to be there to receive it. The carrier may call you or leave a notice, so please respond quickly. If delivery fails because no one is available, the contact details are wrong, or the package isn’t picked up from the carrier within its holding period, it may be sent back to us.
Orders Marked “Delivered”
Once the carrier marks your order as delivered, our delivery obligation is complete. We are not responsible for theft after delivery, packages left at the address after confirmed delivery, or packages accepted by family members, neighbors, building staff or others at the address.
If tracking says “Delivered” but you don’t have your package, contact us within 5 days of the delivery date. Before reaching out, please check with people in your household, neighbors and building staff, and check the carrier’s pickup location if there is one. We’ll help you open an investigation with the carrier. Reports made after 5 days may not qualify for a solution.
Check Your Order When It Arrives
Please inspect your package when it arrives. If the box or chair looks damaged:
- Let us know within 72 hours of delivery.
- Send photos of the chair, the box and the shipping label, plus an unboxing video if you have one.
- Keep all packaging until your claim is resolved.
Claims made after 72 hours or without this evidence may not qualify. See our Returns, Refunds & Warranty Policy for full details.
Customs, Duties and Import Taxes
International orders may go through customs inspections or import procedures, which can delay delivery. These delays are not grounds for cancellation or a refund. Any customs duties, import taxes, handling fees or other government charges are the customer’s responsibility, based on the laws of the destination country. Refusing a package because of these charges will be treated as a refused delivery (see below).
Packages Returned to Us
If a package comes back to us because of a wrong or incomplete address, failed delivery attempts, refusal by the recipient, or not being picked up within the carrier’s holding period, you’ll be responsible for the cost of shipping it again. If you’d prefer a refund instead, it will be issued after we receive and inspect the package, minus the original shipping, return and handling costs.
Orders With Multiple Items
Orders with more than one item may ship in separate packages and arrive on different days. Each package will have its own tracking number.
Where We Ship
We ship to the countries available at checkout. Delivery times vary by country and region, and some remote areas may need extra time.
Delays Outside Our Control
Shipping can be delayed by carriers, customs, weather and natural events, public holidays, high shipping volume, strikes, security issues or other unexpected events. Once your order has shipped, we don’t offer refunds for delays caused by these outside factors, except as described in “Please Allow the Full Delivery Window” above.
Payment Disputes
Before opening a chargeback or dispute with your bank or card provider, please contact us first at restfoldchair@gmail.com so we can try to fix the issue. If a dispute is filed, we may share your order confirmation, shipping and delivery records, tracking details and our message history as evidence.
Changes to This Policy
We may update this Shipping Policy at any time. Changes apply only to orders placed after the updated version is posted.
Contact Us
For any question about your order, email restfoldchair@gmail.com with your order number.