Refund policy

Returns, Refunds & Warranty Policy: RestFoldChair

This policy covers every order placed through the RestFoldChair online store. We want buying from us to be simple and fair, so this page explains what we cover, how returns work, and what to expect. It should be read together with our Shipping Policy and Terms of Service. Placing an order means you agree to the terms below.

1. 90-Day Warranty Against Manufacturing Defects

Every RestFoldChair comes with a limited warranty that lasts 90 days from the date the carrier confirms delivery. It covers real manufacturing defects that show up during normal use, such as:

  • Problems with the frame, welds, hinges or locking mechanism
  • Faulty wheels or wheel mounts
  • Defects in the fabric, seams or padding
  • Faulty seat belt, buckle, footrest or armrests
  • Parts that come loose because of a manufacturing fault
  • Structural faults that stop the chair from working as designed

The warranty does not cover:

  • Exceeding the maximum weight limit listed on the product page or in the instructions
  • Misuse or careless use, including using the chair as a wheelchair, medical device or patient transport equipment, or on stairs, steep slopes, roads or in a moving vehicle
  • Using the chair without fully unfolding and locking it, or without following the included safety and care instructions
  • Drops, impacts, accidents or rough handling
  • Damage from water, rust, rain, salt water, extreme heat or cold, or improper cleaning or storage
  • Repairs or modifications made by you or anyone other than us
  • Normal wear, such as fabric wear, fading, scuffs, light scratches or worn wheels
  • Cosmetic damage after delivery, or small differences in color or finish
  • Damage caused by pets or other animals
  • Not liking the comfort, size or feel of the chair (see Section 2 for returns)

If we confirm a manufacturing defect, we will choose one of the following: send a replacement chair, send a replacement part, or issue a full or partial refund. We cover the shipping costs for approved warranty claims.

To make a claim, send us your order number along with clear photos and/or a video showing the problem. If you think your chair has a defect, please stop using it right away. Opening or using the product does not affect a warranty claim. This warranty applies only to the original buyer and cannot be transferred.

2. 30-Day Returns (Change of Mind)

If you change your mind, you can request a return within 30 days of delivery, as long as:

  • The chair is unopened and still factory-sealed in its original box
  • The box and packaging are undamaged, with no tape cut, no labels torn and no signs of opening
  • The chair has not been unpacked, unfolded, assembled, used or tried
  • All original parts, accessories and instructions are included
  • You received return approval from us first (see Section 4)

For hygiene and safety reasons, we cannot accept change-of-mind returns of chairs that have been opened, unpacked, used or tried. Every return is inspected before a refund is approved, and returns that don’t meet these conditions may be declined.

In some cases, we may offer a partial refund in writing that lets you keep the product instead of sending it back. This is only available when we offer it.

This section is only for change-of-mind returns. Items that arrive damaged, defective or wrong are handled under Sections 1 and 5.

3. Who Pays Return Shipping

If the return is because of a confirmed defect, shipping damage, or a wrong or incomplete item, we cover the shipping costs.

For change-of-mind returns, you are responsible for return shipping, any international shipping or handling costs, any customs duties, taxes or import fees, and any payment processing fees the payment provider does not refund. These costs may be deducted from your refund. Original shipping charges are not refundable on change-of-mind returns.

All returns must be sent with tracking, and only to the address our support team gives you. The package is your responsibility until we receive it, so please keep your proof of shipment. Packages sent to any other address will not be accepted.

4. How to Start a Return or Warranty Claim

Before sending anything back, email us for approval at restfoldchair@gmail.com and include:

  • Your order number
  • For change-of-mind returns: a clear photo of the sealed, unopened box
  • For damaged, defective or wrong items and warranty claims: a description of the problem, photos of the product, and a video showing the issue

Once approved, you have 14 days to ship the return and send us the tracking number. After that, the approval expires. Returns sent without approval, or sent cash on delivery (COD), will not be accepted.

5. Items That Arrive Damaged, Defective or Wrong

Please check your package when it arrives. If your order shows up visibly damaged, is missing parts, or is the wrong item, contact us within 72 hours of delivery with:

  • Photos of the product
  • Photos of the box and shipping label
  • An unboxing video, if you have one
  • A short description of the problem

Please keep all packaging until your claim is resolved. Claims sent after 72 hours or without this evidence may not qualify. Opening the package to discover the problem does not affect your claim. Defects that appear later during normal use are covered by the warranty in Section 1.

6. Lost, Delayed or Undelivered Orders

Please see our Shipping Policy for full details. In short:

  • If your order hasn’t arrived 45 days after you placed it, contact us and we will open an investigation with the carrier.
  • If tracking shows “Delivered” but you didn’t receive it, contact us within 5 days of the delivery date.
  • Delays caused by carriers, customs, weather or other events outside our control are not grounds for a refund, except as stated in our Shipping Policy.
  • Customs duties and import fees are the customer’s responsibility.

7. Cancelling an Order

You can cancel within 24 hours of placing your order. After your order begins processing, it can no longer be cancelled, but you can use the return process in Section 2 once it’s delivered.

8. Refunds

After we receive and inspect your return, we’ll email you to let you know whether it was approved. Approved refunds are processed within 10 business days to your original payment method. How long it takes to show up depends on your bank or card provider. The refund amount is the product price minus any deductions listed in Section 3.

We can’t issue a refund when:

  • A change-of-mind return has been opened, unpacked, assembled, used or tried
  • The product is damaged, misused, modified, or missing parts or accessories
  • The return doesn’t meet the requirements of this policy
  • The request is made after the 30-day return window
  • The return wasn’t approved, or wasn’t shipped within the 14-day approval period
  • The order is still in transit
  • The package was marked “Delivered” and not reported within 5 days

9. Preventing Policy Abuse

To keep this policy fair for everyone, we may:

  • Decline opened or used change-of-mind returns, and returns containing a different product than the one we shipped
  • Decline returns that show misuse, damage, or swapped items or parts
  • Limit or refuse future orders and returns after repeated abuse
  • Ask for proof to support any claim
  • Deduct costs caused by customer errors from a refund

10. Payment Disputes and Chargebacks

Before opening a dispute or chargeback with your bank or card provider, please contact us first at restfoldchair@gmail.com so we can try to resolve it. If a dispute is filed, we may share order details, shipping and delivery records, tracking information, photos and our message history as evidence.

11. Limitation of Liability

To the extent allowed by law, RestFoldChair is not responsible for:

  • Misuse, or use other than the product’s intended purpose
  • Use beyond the maximum weight limit
  • Damage or injury from not following the safety, use and care instructions
  • Use by someone who needs assistance without that assistance being provided
  • Customs duties, taxes or import fees
  • Incorrect shipping details entered by the customer
  • Loss of or damage to a return package before it reaches us
  • Personal differences in body type, mobility, comfort or preferences

12. No Guaranteed Results

Everyone’s body, mobility and preferences are different, so we can’t guarantee a particular level of comfort, mobility or independence from using the chair. Outside the 30-day return window, refunds are not given based only on personal expectations or preferences.

Important: RestFoldChair chairs are designed for comfort and convenience during outings and everyday use. They are not wheelchairs, mobility aids, patient transport equipment or medical devices, and are not intended to diagnose, treat, cure or prevent any medical condition. They do not replace advice from a healthcare professional. If you have health or mobility concerns, speak with a qualified professional before use, and use the chair with assistance when needed.

13. Your Legal Rights

Nothing in this policy limits any consumer rights you have under the laws of your country or state.

14. Changes to This Policy

We may update this policy at any time. Changes apply only to orders placed after the updated version is posted.

15. Contact Us

For returns, warranty claims or any question about your order, email restfoldchair@gmail.com.