Contact information
Contact Us: RestFoldChair
At RestFoldChair, we want every step of your purchase to feel simple and supported. We know how much your loved ones matter to you, so we put the same care into helping you that we put into our chairs.
If you have a question about your chair, shipping or the status of your order, reach out using the details below.
Support Email
Support Hours
Monday through Saturday. Our support and shipping partners work across different time zones, so you may sometimes get a reply outside your usual business hours.
Response Time
We usually reply within 24–72 business hours. During busy periods, it may take a little longer. Thank you for your patience.
Help Us Help You Faster
When you email us, please include:
- Your order number
- The full name you used at checkout
- A clear description of your question or issue
- Clear photos or videos of the problem, if you’re reporting a damaged or faulty product
Warranty, Claims and Refunds
All requests about warranties, product issues, damaged items, returns or refunds must be sent by email and are handled under our Returns, Refunds & Warranty Policy.
If your chair arrives damaged, contact us within 72 hours of delivery and keep all of the packaging until your claim is resolved.
Send your request to restfoldchair@gmail.com, and our team will review it and walk you through the next steps.
Social Media Messages
To keep your information and case history in one place, we don’t handle claims, warranty requests, returns or refunds through social media comments or direct messages. Please email us for help with any of these.
Customers Outside the US
We’re happy to help customers wherever we ship. Reply times may vary depending on your time zone and our team’s hours.
We’re here to help you and your family every step of the way. 💛